Map an ordinary day
Write down how your team handles an enquiry, an arrival, a room change, and a departure. For PGs, include allocation changes and recurring resident tasks.
Find the repeated work
Look for information copied between notebooks, spreadsheets, or messages. These handoffs can reveal where a connected workflow would be most useful.
Start with a manageable scope
Choose a small set of workflows and agree how success will be assessed. Make time for staff training and feedback before adding more modules.
THE TAKEAWAY
Explore more stories ↗Start with a clear routine, make responsibilities visible, and refine the process with your team.